Shipping Policy

Last updated: August 5, 2026

1. Order Processing

Most in-stock orders are processed within 2–5 business days after payment is successfully completed.

Business days are Monday through Friday and do not include federal holidays. Orders placed during weekends, holidays, major events, product launches, or high-volume sales may require additional processing time.

Processing time is separate from carrier transit time.

Preorders, custom products, made-to-order products, or products with special fulfillment requirements may have different processing dates. Any different estimated date will be displayed on the applicable product page.

2. Shipping Destinations

We ship to addresses that are accepted and available during checkout.

Available shipping methods and destinations may change based on the product, order value, carrier availability, or delivery location.

International shipping, when offered, is subject to the additional terms below.

3. Shipping Rates

Shipping charges are calculated and displayed during checkout based on factors that may include:

  • Package size and weight
  • Shipping destination
  • Selected delivery service
  • Insurance
  • Signature confirmation
  • Order value

Promotional or free-shipping offers may be subject to minimum-purchase requirements, geographic restrictions, and other stated conditions.

4. Estimated Delivery Times

Carrier delivery dates are estimates and are not guaranteed unless the selected carrier service expressly provides a delivery guarantee.

Delivery may be delayed by:

  • Weather
  • Carrier disruptions
  • Incorrect addresses
  • Holiday volume
  • Security inspections
  • Natural disasters
  • Transportation interruptions
  • Other circumstances outside our control

We will fulfill orders within the timeframe stated on our website. If we cannot ship within the promised timeframe, we will notify the customer and provide the option to agree to the delay or cancel the affected order for a refund.

5. Tracking Information

When tracking is available, the customer will receive a shipping-confirmation email containing the tracking number.

Tracking information may take time to update after a label is created. A shipping label being created does not always mean that the carrier has completed its first physical scan.

6. Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please contact nbprohitter.4×4@gmail.com immediately if an address needs to be changed. Address changes cannot be guaranteed after an order has entered fulfillment or received a shipping label.

If an order is returned because of an incorrect, incomplete, undeliverable, or refused address, the customer may be responsible for the cost of reshipping the order.

Any refund for a returned order may exclude the original shipping charge and carrier return fees unless the delivery problem resulted from our error.

7. High-Value Orders

We may require insurance, adult signature, or direct signature confirmation for high-value orders.

The customer is responsible for ensuring that an authorized person is available to accept a signature-required delivery. We may decline requests to remove signature confirmation from certain orders.

8. Packages Marked Delivered

If tracking shows that a package was delivered but it cannot be located, customers should:

  1. Check around the delivery location.
  2. Ask household members, neighbors, front-desk staff, or property management.
  3. Allow up to 24 hours in case the carrier marked the package delivered before completing delivery.
  4. Contact the carrier.
  5. Contact us at nbprohitter.4×4@gmail.com within seven days of the recorded delivery date.

We will assist with available carrier information and any claim process for which the shipment is eligible. Replacement or refund eligibility will depend on the investigation, shipment circumstances, available insurance, and applicable law.

9. Lost or Delayed Packages

Contact us if:

  • Tracking has not updated for seven business days;
  • The package is significantly past the estimated delivery date; or
  • The carrier confirms that the package has been lost.

We may need to open an investigation with the carrier before issuing a replacement or refund.

Customers agree to reasonably cooperate with carrier investigations, insurance claims, affidavits, or other verification requests.

10. Damaged Packages

Please report visible damage within 3 calendar days of delivery by emailing nbprohitter.4×4@gmail.com.

Include:

  • The order number
  • Photographs of the outer package
  • Photographs of the shipping label
  • Photographs of all packaging materials
  • Photographs or video of the damaged item
  • A description of the damage

Do not discard the item, package, label, or packing materials until the claim is resolved.

Depending on the circumstances, we may provide a replacement, partial refund, full refund, or another appropriate resolution.

The requested reporting period does not limit rights that cannot be waived under applicable law.

11. Incorrect or Missing Items

Contact nbprohitter.4×4@gmail.com promptly if the order contains the wrong item or an item is missing.

Include the order number, photographs of everything received, and photographs of the packaging and shipping label. We may compare the information with order records, fulfillment records, package weights, photographs, or video maintained for order-verification purposes.

12. Combined Orders

Separate orders are not automatically combined.

When orders are combined, excess shipping charges may be refunded at our discretion after accounting for the actual packaging, insurance, and shipping cost.

13. Preorders

Estimated preorder release and shipping dates are based on information available from distributors, manufacturers, or suppliers and may change.

If a preorder is substantially delayed, we will provide updated information and any cancellation or refund option required by applicable law.

Orders containing both in-stock and preorder products may be held until all products are available unless the customer pays for separate shipping or the product page states otherwise.

14. International Shipping

When international shipping is offered:

  • The customer is responsible for customs duties, import taxes, brokerage charges, and local fees.
  • These charges are not included in the product or shipping price unless expressly stated.
  • Customs processing may delay delivery.
  • The customer is responsible for confirming that the purchased products may legally be imported into the destination country.
  • Refused international packages may be refunded only after they are returned to us, less nonrefundable shipping, customs, and return charges where permitted by law.

We are not responsible for delays caused by customs authorities, although we will provide reasonable assistance with available shipping documentation.

15. Returns and Refunds

Trading cards, graded slabs, mystery products, opened sealed products, sale collectibles, and event purchases are generally final sale unless damaged, incorrect, materially misrepresented, or otherwise eligible for a remedy under applicable law.

Unopened, unused, non-collectible merchandise may be eligible for return within 14 days of delivery with prior authorization.

Review the Returns and Refunds section of our Terms and Conditions for complete information.

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